Following a series of updates and monitoring we are closing this incident. A postmortem will be provided with details on cause of performance issues and remediation steps.
Thank you. FatTail Support
Posted Jun 25, 2025 - 05:55 PDT
Monitoring
Following a second maintenance update at approximately 4.30pm EST AdBook+ system performance has returned to normal levels. We continue to closely monitor system health and will leave this incident open.
Thank you for your patience while we work to investigate and resolve latency. FatTail Support.
Posted Jun 09, 2025 - 17:21 PDT
Update
Our engineering team will be performing maintenance at 4.15pm EST which should last ~5 minutes and is designed to help with performance issues.
Users will not be able to access the system during this maintenance window.
We will continue to closely monitor system performance and will update this incident further.
Posted Jun 09, 2025 - 13:08 PDT
Investigating
We are continuing to research the cause of latency within AdBook. Additional updates will be provided as soon as possible.
FatTail Support
Posted Jun 09, 2025 - 11:58 PDT
Monitoring
Maintenance has been completed and we are monitoring the results.
Posted Jun 09, 2025 - 11:12 PDT
Update
Our engineering team will be performing maintenance at 1.30pm EST which should last ~20 minutes and is designed to restore system performance.
Users will not be able to access the system during this maintenance window. Please advise users to save their work ahead of 1.30pm.
We will continue to closely monitor system performance and will update this incident further.
Posted Jun 09, 2025 - 09:45 PDT
Investigating
We are aware of and investigating reports of latency across all AdBook+ environments.
Our engineering teams are working with urgency to understand issue and restore performance. Thank you for your patience while we investigate.
Please contact us at support.fattail.com with questions otherwise updates will be posted as quickly as possible.
Thank you FatTail Support
Posted Jun 09, 2025 - 08:57 PDT
This incident affected: AdBook+ System Performance and AdBook+ Order Management.